Emergency situations
Immigration Office
Officer
Visitor
Possible answers
May I help you?
May I help you?
What is the aim of your visit?
What is the aim of your visit?
Choose right answer
My permit won’t be valid soon.
My permit won’t be valid soon.
My visa is about to expire in … months.
My visa is about to expire in … months.
I’d like to apply for visa extension.
I’d like to apply for visa extension.
I’d like to apply for a temporary residence permit.
I’d like to apply for a temporary residence permit.
I intend to work/study.
I intend to work/study.
I need a work permit.
I need a work permit.
I want to attend a language course.
I want to attend a language course.
Possible answers
Please state your full name, age and nationality.
Please state your full name, age and nationality.
How long will be the duration of your stay?
How long will be the duration of your stay?
What type of visa do you currently have?
What type of visa do you currently have?
I have a work visa and I need an extension for … months.
I have a work visa and I need an extension for … months.
Possible answers
You can submit the application form on the website.
You can submit the application form on the website.
You can book an appointment.
You can book an appointment.
Emergency situations
Police officer
Visitor
What’s the problem?
What’s the problem?
I would like to report a lost passport.
I would like to report a lost passport.
You may submit a report about a lost document online at any time of the day.
You may submit a report about a lost document online at any time of the day.
I am sorry, but I don’t understand.
I am sorry, but I don’t understand.
What can I do for you?
What can I do for you?
Choose right answer
I want to file a complaint.
I want to file a complaint.
I was robbed yesterday.
I was robbed yesterday.
I was verbally harassed/assaulted.
I was verbally harassed/assaulted.
I was racially abused/attacked.
I was racially abused/attacked.
I was injured.
I was injured.
What should I do?
What should I do?
Possible answers
We will do everything we can to help you.
We will do everything we can to help you.
Please fill out this form and leave your contact details.
Please fill out this form and leave your contact details.
Thank you, officer.
Thank you, officer.
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