Emergency situations
  • Immigration Office
    Officer
    Visitor
    Possible answers
    • May I help you?
    • May I help you?
    • What is the aim of your visit?
    • What is the aim of your visit?
    Choose right answer
    • My permit won’t be valid soon.
    • My permit won’t be valid soon.
    • My visa is about to expire in … months.
    • My visa is about to expire in … months.
    • I’d like to apply for visa extension.
    • I’d like to apply for visa extension.
    • I’d like to apply for a temporary residence permit.
    • I’d like to apply for a temporary residence permit.
    • I intend to work/study.
    • I intend to work/study.
    • I need a work permit.
    • I need a work permit.
    • I want to attend a language course.
    • I want to attend a language course.
    Possible answers
    • Please state your full name, age and nationality.
    • Please state your full name, age and nationality.
    • How long will be the duration of your stay?
    • How long will be the duration of your stay?
    • What type of visa do you currently have?
    • What type of visa do you currently have?
    I have a work visa and I need an extension for … months.
    I have a work visa and I need an extension for … months.
    Possible answers
    • You can submit the application form on the website.
    • You can submit the application form on the website.
    • You can book an appointment.
    • You can book an appointment.
  • Emergency situations
    Police officer
    Visitor
    What’s the problem?
    What’s the problem?
    I would like to report a lost passport.
    I would like to report a lost passport.
    You may submit a report about a lost document online at any time of the day.
    You may submit a report about a lost document online at any time of the day.
    I am sorry, but I don’t understand.
    I am sorry, but I don’t understand.
    What can I do for you?
    What can I do for you?
    Choose right answer
    • I want to file a complaint.
    • I want to file a complaint.
    • I was robbed yesterday.
    • I was robbed yesterday.
    • I was verbally harassed/assaulted.
    • I was verbally harassed/assaulted.
    • I was racially abused/attacked.
    • I was racially abused/attacked.
    • I was injured.
    • I was injured.
    • What should I do?
    • What should I do?
    Possible answers
    • We will do everything we can to help you.
    • We will do everything we can to help you.
    • Please fill out this form and leave your contact details.
    • Please fill out this form and leave your contact details.
    Thank you, officer.
    Thank you, officer.